Account and Verification


How to register?

  1. You can easily register by clicking a button in the top right corner "Join Now".

Why should I give personal data?

  1. Providing accurate data is essential to the execution of the withdrawal by the player and for transactions security and personal data protection.

How do you protect my personal data?

  1. Roy Riche uses Rapid SSl certificate ( Secure Sockets Layer) web server to insure safe connection by encrypting all data uploaded and downloaded such as personal data and credit/debit cards data. SSL websites are displayed in a pop-up window. Safe websites can be verified by a padlock symbol in your browser. Netscape users can click right mouse button and check the website information to read about SSL. Internet Explorer users can click right mouse button and check website properties to check SSL information. Opera users can also click right mouse button and see SSL website in a full screen mode and see a padlock icon in the browser.

How many active accounts can a customer have?

  1. Player can open and have only one active accounts. If more than one registered account exist you must notify us immediately.

How long does it take to verify my account?

  1. Usually, verification takes up to 2 working days. We will do our best to speed up the process and verify your account as soon as possible.

Can I change my personal data after the registration is made?

  1. Any changes of personal data can be made after contact with customer service department.

I have forgotten my password, how can I recover it?

  1. You can simply recover your password by clicking button at the top of the page " Forgot your password" and follow the steps to receive a new password. You will get an answer on your e-mail.

I can't log in to my account, who should I contact?

  1. Please contact the customer service.

How do I close my account?

  1. If you wish to close your member account, you may do so at any time, by contacting customer support or doing this by yoursefl through the website.

How can I deposit to my account?

  1. After logging in, please click the "Deposit" button at the top of the page and select payment method.

What is the minimum deposit?

  1. "The amount of the minimum deposit depends on the chosen payment method. All the information is available here.

Do I have to make a deposit after registration?

  1. No, you can make a deposit at any time you want.

Can anyone who is 18 years old register at the casino?

  1. Any Player applying for an account must be at least 18 years old, or in the case of Estonia not less than 21 years.

In what currency can I create an account?

  1. You can create your Roy Richie account in the available currencies: PLN, CAD, NZD, EUR, BRL, ARS, USD, MXN, SEK, NOK, DKK.

How to verify a player account?

  1. The easiest way to verify your account is to send the documents to email adress: kyc@royrichie.com. To confirm the identity, please send a readable copy of one of valid documents: identity card, passport, driving license. However, in order to confirm the address, please send utility bill or a bank statement not older than 3 months.

Sports


How to place a bet?

  1. After choosing selection and amount of the bet simply click the button "place bet".

Where can I find information about the rules of settlement of bets?

  1. Information about the rules of bets settlements is at the bottom of the page on the left side under "Information" in "Betting Rules"

How to place a Combo bet?

  1. To place a combo bet, choose selections you want to bet on and enter the appropriate amount that you want to bet and click "place bets".

What does it mean that my bet has been settled as a refund?

  1. It means that your stake has been returned to you.

Can I cancel my bet?

  1. A bet which has been placed and accepted cannot be amended, withdrawn or cancelled by the Player. The only exception being the cash out option (if available).

What is cash out?

  1. After placing and accepting the bet you can use the "cash out" option to convert a bet amount into cash before the end of the event.

What is an Asian Handicap?

  1. The Asian Line is a special type of handicap used for soccer matches. Depending on the strength of each team, a handicap is issued for the game. The Asian Handicap is giving you an opportunity to win by giving an advantage to a chosen team. The difference between handicap and Asian handicap is that an Asian handicap minimizes your chance of losing, because your stake is halved on a two different bets.

Where can I check if my bet has been accepted?

  1. You can check if your bet was accepted by clicking the link "MY BETS" in the top right corner.

Promotions and Bonuses


What is the min. and max. deposit for welcome bonus on sports?

  1. Minimum deposit amount to be eligible for this promotion is 10€. Maximum amount of bonus is 100€ or equivalent in other currency even if the initial deposit is higher. You can find out more in `Promotions' section.

Why some of my funds are blocked?

  1. Funds can be locked due to several reasons, for example: failure to verify a player or not to make the full required wagering.

What is no risk bet?

  1. A Risk free bet is when you play with your own money, but if you loose, you get all your money back. So basically you play with no risk. But to play this kind of bet you must have your own funds on the account.

What is free bet?

  1. Free bet is when you get money from us that you can bet and if you win, you will get the winnings but if you lose you only lose the money that you got from us, so you do not need any funds on your account to place the bet.

How can I cancel my active bonus?

  1. If you want to cancel bonus please contact customer service.

How can I receive welcome bonus on Sport?

  1. Create your Roy Richie account. Make your first deposit by selecting your preferred deposit method. Select a deposit amount of minimum €10. Enter a bonus code ‘RRS100’ in the ‘Bonus Code’ field. Your bonus will be automatically credited to your account as soon as you roll over your deposit once. You can find out more in `Promotions' section.

I can't withdraw the bonus, why?

  1. The bonus hasn't been turned over the required number of times.

Can I use both bonuses (casino and sports)?

  1. No, You can not use two bonuses. Players may only claim one first deposit bonus across all products at royrichie.com. You can find out more in `Promotions' section.

What is the turnover for sportsbook and casino?

  1. The turnover is 10x. If you require more information visit 'Promotions" section.

What welcome bonuses do you offer for new players?

  1. All information is available in the "Promotions" section.

What is the min. and max. deposit for welcome bonus on casino?

  1. It depends on choosen promotion, minimum deposit amount is 10€ to qualify for 100% extra or 400€ to qualify to 50% extra. You can find out more in `Promotions' section.

Where can I find all information about my bonus?

  1. All information about Your bonus are avaible in "My Account" / "Bonus Information"

Payment


What payment methods do you accept?

  1. Roy Richie supports following payment methods:
    • Credit/Debit Card;
    • Bank transfers;
    • e-wallet (Skrill, Neteller);
    • AstroPayCard;
    • Trustly;
    • Boleto;
    • Sofort;
    • Giropay;
    • InstaDebit.

How to make a deposit?

  1. When you are logged in, please click the "DEPOSIT" button at the top of the page and choose the best option for you.

Why can't I make a deposit

  1. It may be due to several reasons such as:- account hasn't been verified;- there are no sufficient funds in your account;- Blocked account;- You have reached your Daily limit payments;- unsupported payment method.

How long does it take to withdraw/deposit?

  1. It depends on what method you choose to withdraw or deposit - max 10 working days.

Where can I change a payment method?

  1. Everytime you make a deposit You can change the payment method.

Why can't I withdraw the money from my account

  1. It may be due to several reasons such as:
    • Account has not been verified;
    • Data for withdrawal is not correct;
    • Bonus hasn't been turned over enough times.

In what currency I can deposit on my account?

  1. You can create your account in any currency (PLN, CAD, NZD, EUR, BRL, USD, MXN, ARS, SEK, NOK, DKK).

Can I make a withdrawal with different payment methods?

  1. Every time you make a deposit you can choose the method of the payment. Withdrawal is made by the same method that you used for deposit. If you cannot use this method, your money can be withdrawn only by a bank transfer. If you used several deposit methods, Roy Richie will decide which method will be used for withdrawal.

Do I have to give the card number every time I want to withdraw?

  1. No, there is no need to give the card number after the first use, as the number of the card is saved.

What is IBAN, Swift Code, BIC, CVV/CV2?

  1. They are all bank identyfication numbers. Swift code (also known as BIC) consists of eight letters which help to identify a specific financial institution. IBAN consists of two letters which stand for a specific country and as many as thirty digits. These codes can be found on the bank website. CVV is a three digit code on the back of you master/debit card near the signature. CVV confirm credibility of your card.

How safe is my personal data and transaction data?

  1. We have very advanced security procedures which guarantee safety of all data.

What are the limits on deposits / withdrawals?

  1. Limits of deposits/withdrawals depends on the method of payment and the limit that you choose. Withdrawals limit can be changed in any time.

Who do I contact if withdraw is delayed?

  1. Please contact with customer service.

Winnig bet does not apppear

  1. Please contact the customer service at least 30 minutes after bet outcome has been determined.

Why can't I withdraw all money on my account

  1. Amount of the withdrawal depends on payment method and limits related to this method.

Can I cancel the withdrawal?

  1. Yes after log in please click "my account" and then "cancel withdraw".

Do you charge any fee for deposit or withdraw?

  1. Roy Richie doesn't charge for payments, but if there are any money charges it could be due to specific bank policy.

Casino


During the game, I lost internet connection, what happens to my bet?

  1. We cannot do anything about your internet connection. If this happens all bets are valid in accordance with the result of the game.

Where can I find information on the limits of individual rates of table games?

  1. After you choose a table game you can see the minimum and maximum amount that you can bet on this game.

How can I check my casino games history?

  1. History of casino you can find in section "my account" - "casino betting history".

How can i change my nick on the chat?

  1. You can change your nickname by clicking "change your nickname" during specifying game.

License


Is it legal to play from my country?

  1. We accept players from only those territories allowed by our games and gaming systems providers, whose decision is based upon the betting and gambling laws applicable to those territories.