Information regarding the processing of personal data

Data controllers

  1. The Controller of Personal Data collected by SBTech (Global) Limited is:
    BTM Entertainment Group Limited
    Company No. C 73982
    Ewropa Business Centre, Level 3, Suite 701,
    Dun Karm Street,
    B'Kara BKR9034
    Malta
  2. In case when a given service on the www.royrichie.com is provided by a different entity operating as a data controller, information concerning this is provided in legal notes included on the website.

Contact data

  1. It is possible to contact the Data Controller via:
    E-mail: gdpr@royrichie.com
  2. By post:
    BTM Entertainment Group Limited
    Company No. C 73982
    Ewropa Business Centre, Level 3, Suite 701,
    Dun Karm Street,
    B'Kara BKR9034
    Malta

Data Protection Officer

  1. The Controller has appointed a Data Protection Officer, i.e. a person to be contacted in all matters regarding the processing of personal data and the exercise of the rights related to data processing.

Contact information of the Data Protection Officer

  1. Postal address:
    BTM Entertainment Group Limited
    Company No. C 73982
    Ewropa Business Centre, Level 3, Suite 701,
    Dun Karm Street,
    B'Kara BKR9034
    Malta
    attention to: Data Protection Officer
  2. E-mail:
    gdpr@royrichie.com

Information concerning data processing

  1. The Controller shall publish information regarding the processing of personal data under each form, through which personal data is being collected, as well as in the "Privacy Policy" tab and in the user account panel in the privacy tab.

Executing rights related to personal data protection may take place via e-mail contact at: support@royrichie.com

  1. Regulations impose on us an obligation to execute the right within 30 days, and in especially complicated cases up to three months.
  2. Within the scope of:
    • access rights – we will send a PDF file including all personal data processed by us, to a provided address.
    • right to object - you will receive information - the opinion of the Data Controller.
    • right of rectification - if you possess an account in terms of the offered services, you will receive information and a confirmation of changing the data.
    • right to restriction of processing - you will receive information, and if the request is going to be valid also a confirmation of restricting the processing.
    • right to be forgotten - you will receive information - an opinion of the Data Controller and information concerning removing the anonimization of the information requested by you.
    • right to data portability – we will send a file with a structuralized copy of personal data prepared to be transferred, to a provided address.
    • right to withdraw consent - at any moment you can withdraw any consent you have given to process data.

How to read the provided information

  1. As part of the execution of the right of access, you will receive a copy of the data along with a description containing information on the processing of personal data. In the file, we will inform you about the categories of data, purpose of processing, storage period, and the recipients of the data. Each section will contain a clear and simple description of the information. As part of the right to data portability, you will receive a structured file containing personal data that were entered by you into the service that you use. You can download the file yourself or forward the information to the new Personal Data Controller. You can use free software to open the file.

Your rights

  1. Access right
    At any moment you may address the controller with a request to issue information whether your data is processed, and if so, then you have the right to access this data or get its copy. We are obliged to provide proper information without undue fees and without delay. Execution date - 1 month, not longer than 3 months in difficult cases.
  2. Right to rectification
    If you find inaccuracies in the personal data we collected, you have the right to ask the controller to rectify your data at any time.
  3. Right to restriction of processing
    In a situation described in the provisions on the protection of personal data, you may request a restriction of data processing at any time. If your request is justified, we will only store your data, and taking any action other than storing the data will require your separate consent unless processing is necessary to protect the claims or rights of another person or due to important reasons of public interest.
  4. Right to object
    If there are important, legitimate grounds, you can object to the data being processed on the grounds of your rights and freedoms overriding the purpose of data processing.
  5. Right to be forgotten
    In a situation described in the provisions on the protection of personal data, you can request immediate erasure of data, and we have the obligation to delete the data without undue delay.
  6. Right to data portability
    You have the right at any time to request to receive from the controller your personal data, which is being processed in an automated manner based on your consent or in connection with the implementation of an agreement, in a structured, commonly used machine-readable format.
  7. Right to withdraw consent
    At any moment you have the right to address the controller and withdraw the provided consent to process personal data.

What information we collect?

  1. We gather various types of information, mainly in order to be able to better understand our clients, but also due to legal requirements. We collect the following data from every client:
    • Your personal data including, but not limited to your name and surname, address, contact number, date of birth, and e-mail address provided during registration.
    • Information provided when using our website, including but not limited to your current location, system information, and internet traffic history (see cookies policy).
    • Your survey answers if you wish to participate in them.
    • Full and detailed record of transactions performed via the website, phone, chat, or e-mail.
    • Full and detailed record of contact with us. This data is collected from chats, phone calls, and other means of contact.
  2. We list all useful information so that you can receive the highest quality service on our website. Access to your data allows us to:
    • Increase the speed of processing the deposit and payments.
    • Increase the precision of information on your account without contacting you.
    • Speed up the navigation on the website by displaying the most often visited items at an eye catching location on the website.
    • Manage your account better when you need our help.
    • Meet regulation requirements including "Know your customer" and "Prevention of money laundering".
    • Create player profiles and improve customer service as a whole.
    • Conduct surveys and client analyses.
    • Provide promotion offers which, according to us, will suit you if you initially agree.
    • Monitor transactions, which allows us to counteract illegal activities on our website.
    • This list is not complete and we constantly work so that you can use our website better, thanks to the acquired data.

How we store data

  1. We take data security very seriously. We take advantage of many methods in order to be sure that your data is safe, in accordance with the regulation on personal data protection, meaning REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) and licence requirements within a given jurisdiction. Access to data which we have collected on you is available only to closely related business partners and BTM Entertainment Ltd. departments. No third parties unrelated to us can access your data. Each business partner, successors of the Roy Richie brand, and suppliers with which we work will have access to the stored data. No one will acquire access without your previous consent as a client and our permission as the unit storing the data.
  2. We may share your data with the Loan Information Office or third parties which in our opinion should have access to such information in order to make it more efficient for us to meet the regulation requirements. In order to counteract money laundering and abuse we may contact financial and legal institutions. In some cases it will be required to additionally verify the safety. This is a normal procedure in trades handling financial transactions.

Phone calls

  1. All phone calls with the team are recorded in order to control the quality and for training purposes. These calls may not be available to our employees but can be used in case of an argument if they will be required by third parties to resolve the conflict. We are not obliged to provide clients with recordings of the talks, however, each request to provide the content will be carefully considered.

E-mail messages and live chats

  1. Each e-mail message and live chat is stored and assigned to your user name in order to be able to refer to it in the future. Clients may receive the recording of the chat after the talk has ended.

Cookie files policy

  1. Cookie files are used basically on every website and our website is not an exception. We use cookie files because they are necessary for the correct functioning of the website. We advise all players to learn our cookie files policy in order to understand how we acquire information from them. Because the correct functioning of cookie files depends on the end user we are not responsible for issues resulting from errors displayed on the website due to cookie file errors.

Processing data online

  1. Due to the Internet's nature some partners of BTM Entertainment Ltd may be located outside of the European Economic Area (EEA). For that reason the transmission, processing, and verification of data may take place outside of the EEA. Registering on our website you agree to transfer data in order to process it by our partners, if there is a need for it.

Sharing your information

  1. Creating an account with us you agree to share information concerning your activity on the website, taking into consideration transfer history, game history, and personal data, with independent agencies or legal institutions which will ask for this information, if we consider it valid. This information will be shared with these institutions for investigation purposes related to counteracting money laundering, financial frauds, and for the integrity of sports events. Confidential financial data will never be shared with the above mentioned institutions without a court order.
  2. In order to meet the current regulations of the law on protecting personal data, as well as our obligations as a responsible company, all information will be stored no longer than six years after closing an account.

Privacy policy changes

  1. From time to time we may change the privacy policy. This may be related to new legal requirements or so that you can better use our services. Each update will be included on this website and is going to be valid from the moment it is posted on the website, unless stated differently. Each significant information concerning a change which is going to have an impact on using our website will be sent to the e-mail address provided at the moment of registration, or if possible in the form of a message on our website. It is not our responsibility to verify whether you have read the information, so we advise to check our privacy policy at least once a month.

Direct marketing

  1. In respect of the client it is easily possible to withdraw from receiving offers via e-mail messages. In order to withdraw from text messages and e-mail messages click on the "withdraw from subscription" link included in every e-mail message sent by us, or you can withdraw by following the instructions provided below. Alternatively you can also withdraw from receiving e-mail messages by sending an empty message titled "Remove from Marketing" at support@royrichie.com.

About us

  1. BTM Entertainment Group Limited
    Company No. C 73982
    Ewropa Business Centre, Level 3, Suite 701,
    Dun Karm Street,
    B'Kara BKR9034
    Malta